Quad Biking Tour in Sharm El Sheikh Desert

First of all this review has been written by somebody is called Chris and when we asked which one is he on the tour, we have been told by one of his group he has hearing problems and we may not be able to communicate with him directly. Chris has written a review under title Ripped off and we would like to clarify some facts here. After checking with the guide (Ashraf) who was with them, he told us he gave you back 200 EGP and not only 100 EGP as Chris has mentioned above here and that was not to Chris himself but to a lady from his group. By the way I Nabil (G.M.) was there myself and I saw the guide when he gave 200 EGP to the lady and he told her there is still 30 EGP (about 1 UK pound) to pay later. Even after you've finished your trip I asked you (all) how did you find it? That was when you were still near the quads while the lady (the same) was in the bathroom and you told me everything was okay and you haven't told me anything about this issue. Regarding the prices for the drinks in the Bedouin tent, they are fixed and you have the whole right to buy it or not without any pushing from our side. Only the Bedouin Tea which is included in your trip. In the meanwhile you have not mentioned nothing at all about the good things you found during your trip with us, we would like to let people know we gave you an extra privilege by making both the trip and transportation (from/to hotel) private to make you get the full of the experience and to not make you get bothered by other people you don't know as normally our groups should have 12 participants at least. It seems here the problem was yours and not ours and sometimes unfortunately we can meet your type of people whatever we do our best for them, they would complain and blame us therefore we have nothing to do but feeling regret we have served them.

Dear our beloved client, We would like to thank you for your time to give the above feedback. But we found here 2 paradoxical phrases; the first at the title when you said “Not as expected.....” and just below within the review body you said “The driver picked us up from our hotel on time. The Quad Biking itself was fun and a decent length of time.” This was a bit strange!!!! At the same time you said the scenery is not as in the marketing photo. This is not true at all and we challenge anybody not to get the same scenery like in the marketing photo if he/she is going to do the quad biking with us. We don’t tell false information to our dear customers. Finally for the rubbish it is not exactly like what you described but sometimes in spring season & due to the strong wind, the wind can blow the rubbish around the place and we coordinate all the time with the local authorities to clean up the place. By the way the place where you’ve done the quad biking is the only one in Sharm where we are authorized to do such type of activity and we think you’ve seen how much security there was on your way in & out.