Departure & Return
Heaven Tours is located at The Retreat No 5, KN 29 Street (2 streets from BNR bank in Kiyovu)
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Please arrive 1 hour before your selected start time for pickup. Your operator can coordinate exact time and location.
- Confirmation will be received at time of booking
- Wheelchair accessible
- Stroller accessible
- Most travelers can participate
- This is a private tour/activity. Only your group will participate
- OPERATED BY Cheli & Peacock Safaris Rwanda
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
- Cut-off times are based on the experience’s local time.
- This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.
Learn more about cancellations.
- Face masks required for travelers in public areas
- Face masks required for guides in public areas
- Face masks provided for travelers
- Temperature checks for travelers upon arrival
- Hand sanitizer available to travelers and staff
- Regularly sanitized high-traffic areas
- Gear/equipment sanitized between use
- Transportation vehicles regularly sanitized
- Social distancing enforced throughout experience
- Contactless payments for gratuities and add-ons
- Guides required to regularly wash hands
- Regular temperature checks for staff
- Paid stay-at-home policy for staff with symptoms